I liked the way Richmond Detectives assigned a case co-ordinator to my investigation so that I had this consistent point of contact throughout. It was great not to have to explain it all to lots of different people! My case co-ordinator explained everything to me carefully and always rang me back if she wasn't available when I called. I liked the way they offered alternative means of communication, such as text, e mail and the online portal. Ideal for the modern world, where we are all on the go and don't always have time to answer the 'phone!
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